In the connected society, Cloud adoption is increasing at a phenomenal rate. Linked to this growth is the fact that cloud backup has been absorbed into the disaster recovery plans of many organisations.
Fear mongering is everywhere, in every industry. And most recently, the contact centre has experienced its own dose of this with the announcement that Facebook will be making use of chatbots via Messenger to deal with customer queries.
To keep up with technology and improve efficiencies, companies are constantly replacing outdated IT equipment. However, this creates a challenge as large amounts of excess electronics must be managed and disposed of properly.